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Joseph Chee Chang

Technical HCI Research・School of Computer Science・Carnegie Mellon University

I obtained my PhD from the Language Technologies Institute, specializing in Human-Computer Interaction, Sensemaking, Crowdsourcing, and Machine Learning.

I develop information systems and interaction techniques to support end users and crowdworkers to explore and make sense of large amounts of information and make better decisions. For example, using crowds to synthesize search results into coherent articles or empowering consumers to navigate and explore thousands of reviews and online sources and gain deep insights and make confident purchases.

I am advised by Aniket Kittur, and my research is supported by Google, Bosch, Yahoo, the ONR, and the NSF.

Tabs.do

Task-Centric Browser Tab Management

The nature of people’s online activities has gone through dramatic changes in past decades, yet browser interfaces have stayed largely the same since tabs were introduced nearly 20 years ago. The divide between browser interfaces that only provide affordances for managing individual tabs and users who manage their attention at the task level can lead to an “tab overload” problem. We explored a task-centric tab manager called which enables users to save their open tabs to manage them with task structures and affordances that better reflect their mental models. To lower the cost of importing, Tabs.do uses a neural network in the browser to make suggestions for grouping users’ open tabs by tasks.

Joseph Chee Chang, Yongsung Kim, Victor Miller, Michael Xieyang Liu, Brad Myers, Aniket Kittur.
ACM UIST 2021 (r=25.9%, N=367)

- CHI, HCI, Information Retrieval, Interaction, Search, Sensemaking

When the Tab Comes Due

Challenges in the Cost Structure of Browser Tab Usage

BEST PAPER NOMINATION

Tabs have become integral to Web browsing yet have changed little since their introduction nearly 20 years ago. In contrast, the internet has gone through dramatic changes and increasingly used to support complex sensemaking tasks. This paper investigates how tabs today are overloaded with a diverse set of functionalities and issues users face when managing them. We uncovered competing pressures pushing for keeping tabs open (ranging from interaction to emotional costs) versus pushing for closing them (such as limited attention and resources). We further developed rich design implications for future browser interfaces.

Joseph Chee Chang, Nathan Hahn, Yongsung Kim, Julina Coupland, Bradley Breneisen, Hannah S Kim, John Hwong, Aniket Kittur.
ACM CHI 2021 (r=26%, N=2845)

- Best Papers, CHI, HCI, Information Retrieval, Interaction, Search, Sensemaking

Mesh

Scaffolding Comparison Tables for Online Decision Making

Consumers can choose from many different products and base their decisions on the tens of thousands of online evidence about each of their options. However, to synthesize this information into confident decisions can incur high interaction and cognitive costs. Online information is scattered across different sources, and evidence such as reviews can be subjective and conflicting, requiring users to interpret them under their personal context. We introduce Mesh, which scaffolds users in iteratively building up a better understanding of both their choices by evaluating evidence gathered across sources. Lab and field deployment studies found that Mesh significantly reduces the costs of gathering and evaluating evidence and scaffolds decision-making through personalized criteria enabling users to gain deeper insights from data to make confident purchase decisions.

Joseph Chee Chang, Nathan Hahn, Aniket Kittur.
ACM UIST 2020 (r=21.6% N=450)

- HCI, Information Retrieval, Interaction, Search, Sensemaking, UIST

SearchLens

Composing and Capturing Complex User Interests for Exploratory Search

Whether figuring out where to eat in an unfamiliar city or deciding which apartment to live in, reviews and forum posts are often a significant factor in online decision making. However, making sense of these rich repositories of diverse opinions can be prohibitively effortful, searchers need to sift through a large number of reviews to characterize each item based on aspects that they care about. We introduce a novel system, SearchLens, where searchers build up a collection of composable and reusable “Lenses” that reflect their different latent interests. Also, the Lenses allowed the system to generate personalized interfaces with visual explanations that promote transparency and enable in-depth exploration.

Joseph Chee Chang, Nathan Hahn, Adam Perer, Aniket Kittur.
ACM IUI 2019 (r=25% N=282)

- HCI, IUI, Information Retrieval, Interaction, Search, Sensemaking

Bento Browser

Complex Mobile Search Without Tabs

Complex searches can be overwhelming, leading to lots of opened tabs. This tab overload can make conducting searches on mobile devices especially difficult where screen real-estate is limited, and progress can often be interrupted. Rather than using tabs to manage information, we introduce browsing through scaffolding. Search result lists serve as mutable workspaces where progress can be suspended and resumed. BentoBrowser is available for download from the iPhone AppStore.

Nathan Hahn, Joseph Chee Chang, Aniket Kittur.
ACM SIGCHI 2018 (r=26% N=2595)

- CHI, HCI, Information Retrieval, Interaction, SIGCHI, Search, Sensemaking

Intentionally Uncertain Input

Supporting Mobile Sensemaking Through Intentionally Uncertain Highlighting

Highlighting can be mentally taxing for learners who are often unsure about how much information they needed to include. We introduce the idea of intentionally uncertain input in the context of highlighting on mobile devices. We present a system that uses force touch and fuzzy bounding boxes to support saving information while users are uncertain about where to highlight.

Joseph Chee Chang, Nathan Hahn, Aniket Kittur.
ACM UIST 2016 (r=21% N=384)

- HCI, Information Foraging, Interaction, Sensemaking, UIST